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Key takeaways
  • Giving and receiving instructions might differ greatly among people from different cultures. It is essential to identify and communicate a shared etiquette for co-workers and teams, etc. in order to avoid disrupted work relationships.
  • Email conversations are just as much an interaction between individuals as an oral exchange. The etiquette has to be established to assure successful digital/written communication.
  • Observe and discuss your perceptions and reactions to disagreement, refusal, and conflicts. Agree on a shared method for addressing difficult situations.

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