Share Print

Table of contents

9 Pages
Key takeaways
  • Giving and receiving instructions might differ fundamentally among people from different cultures. It is essential to identify and communicate a shared etiquette for co-workers/teams/companies in order to avoid disrupted work relationships.
  • Email conversations are just as much an interaction between individuals as an oral exchange. The etiquette has to be established to assure successful digital/written communication.
  • Understand your employee/co-worker/client/boss/etc. to grasp how he/she expresses disagreement/refusal/conflict. More importantly: understand what that means to them.

Item recap